Cancellation Policy & disclaimers
CANCELLATION POLICY CUSTOMER BOOKINGS
Banskoroyaltowers.com must receive notice of any Property/Villa/Apartment cancellation in writing by fax or email for consideration.A cancellation fee of 30% of the total rental value will be charged on all cancellations occurring 60 days or more prior to arrival date.
There will be no refunds on a cancellation within 60 Days, unless we receive another valid booking for the same dates.
If we receive a re-booking for the same period dates we shall require an admin fee of 25% which will be deducted off any refund due,alternatively we will consider offering a credit note of value less the admin fee for a period of 12 months from date of cancellation. This must be used within this specified period
There will be no refunds for high season holiday periods, unless we can replace the booking and then an admin charge of 30% of the original booking will be taken.
There will be no refunds granted if you do not arrive, for late arrivals or premature departures or for a reduction in number of persons in your group. Persons only confirmed/identified on the booking correspondence are allowed to use the property/s. Payments must be received on time (as indicated above) to avoid cancellation of your reservation. Note: Some properties may apply penalties differently than stated above. Please ensure you read any details for the actual property booked.
We would advise all customers to secure insurance to cover cancellation issues, we are happy to arrange this for you.
Bookings can be taken by Credit Card using Paypal, Bank Transfer, we soon should be able to take payment by Credit Card over the phone. Please note: “We do not store credit card details nor do we share customer details with any 3rd parties”.
At the time of the initial booking. In all cases a separate cleaning charge is made for each booking of 50 euros per apartment/room.
We assume by booking your apartment by transfer or any other means that you have read and agree to our terms and conditions which are clearly identified on web site www.banskoroyaltowers.com
€50 admin fee for amendments to bookings. Arrival / Departure dates may be amended up to 28 days before arrival. No refunds given, increased tariff may be payable due to any seasonal variation.
A security Deposit of €100 may be applied either via the online booking or at Reception. Refundable within 7 days of Vacating the property.
CREDIT CARD INFORMATION
We use Secure sites PAYPAL & CARDSAVE (WORLDPAY)
PLEASE NOTE WHEN YOU ENTER PAYPAL FOR PAYMENT YOU DO NOT NEED A PAYPAL ACCOUNT TO PAY BY CREDIT CARD
We accept the following cards;
Mastercard Visa Visa Electron Visa Debit Delta Maestro American Express
A 3% charge is made for credit cards