Customer Feedback and Testimonials

Feedback from satisfied customers of Bansko Royal Towers

View feedback from some of our very satisfied customers.

Accommodation rating 9.5 out of 10. Friendly, helpful staff, beautiful rooms, hotel and area. Spa and pool very nice and clean. Good parking. Stunning mountain view. Very good ski slopes. The apartment was great, well equipped kitchen, the chairs in the living room rocking a nice touch Were! I loved my stay and I'd love to come There back again! No power supply in the bathroom, and no wi-fi in rooms cable only , but very good speed . Keep in touch for the future. Best regards, Dragos Ene, Nicosia, Cyprus

Bansko Royal Towers Hotel Swimming Pool in Summer

Our holiday was very good in Bansko Royal Towers. My friends appriciated my reservation, they said that this was the better place what I could reserve. We had a wonderful view on mountains and it was very easy to reach the gondola. We hope that we will have the oppurtunity to go there again, and we will choose the BRT services also. We used also the SPA services ( four times ) and we were satisfied about it. At the garage we had a little problem because the first night it's entrance was blocked by another car. But next day it was resolved. The staff was wery nice and hepful. About the reservation? It was very simple and fast. I would like to thank you. Lorincz Ildiko
My general experience in Bansko Royal Towers was perfect. Ι have perfect time there. The apartment was perfect also the guys at the reception. I have early check in and at least I take late check out..!! Both of them was pleasure for me.!! Thanks for all...! C U next year...!! Kostas Kastaniotis
I just wanted to let you know that we had a wonderful time in Bansko , the apartment was great , the view from the balcony is beautiful and made all my mornings and nights :) Alexandra Marinescu
About Royal Towers, everything was very good besides the Spa. I was expecting more clean services into the Spa . We make use of Spa only once due to the cleaning conditions. Besides this, everything else was very good and if we come again we will prefer your services as our purpose was a clean room very close to gondola lifts. Costas Achilas
Our stay in Royal Towers was very nice. Room was spacious , warm, ready on our arrival . Personnel was very prompt in some requests we had. Your spa is very fine. We stayed in block 7 and the only unconvinced we had was that the spa center was outside the block. Very nice the zero degree restaurant. We will to come again ΓΙΑΝΝΗΣ ΓΑΛΑΤΙΑΝΟΣ, Greece
Bansko was great, our apartment was perfect and the Bansko Royal Towers Spa was absolutely excellent Stephen Callas, UK
We did enjoy very much our holiday at BRT. The apartment was ready and in good shape. We had there all thatwe neded. The personal was nice and serviable. We did use the Spa and it was good. We enjoyed the jaccuzzi and the sauna, and also the swimmingpool (the water in the pool could be a little bit warmer in the wintertime). In conclusion our generalexperience was very good and we look forward to come back again next winter. Bogdan Stefan, Bucaresti, Romania
Bansko is a lovely town and the accommodation in BRT is first class. I stayed in Block 10 which has great views over the garden and pool. The summer time is just beautiful. Zena
Our holiday was very good in Bansko Royal Towers. My frieds appriciated my reservation, they said that this was the better place what I could reserve. We had a wonderful view on mountains and it was very easy to reach the gondola. We hope that we will have the oppurtunity to go there again, and we will choose the BRT services also. We used also the SPA services ( four times ) and we were satisfied about it. The staff was wery nice and hepful. About the reservation? It was very simple and fast. I would like to thank you. Lorincz Ildiko, Harghita, Romania

Skiing in Bansko

Yes, it is OK with our departure from BRT on Sunday, February 5th. Thanks again for your kindness. In hotel everything is OK. Laurentiu Laurentiu, Mogosoaia, Romania
Our family has always had a very enjoyable stay in Bansko, with good levels of snow. The resort has a rustic charm. I can highly recommend the Victoria restaurant - very nice. Glyn Woodage
Hello and happy new Year, yes our staying in Bansko Towers was wonderful. The appartment was ready when we arrived and an employee showed us the way to go. The cleaning ladies were very kind and gave us the best servise. Yes we used the spa and enjoy it, the only thing is that there is not an internal corridor to go there so we had to go there and come back through the snow. One more little thing. Put on your room telephones the number for calling reception. These details didn't bother us from having worderful holidays! So have a nice snow season Best regards matina Dr.Matina Maniati
I believe if I asked all the members of our party if they enjoyed Bansko Towers the answer would be the same Yes! Having been to Bansko several times we knew how close the Royal Towers were & this was a benefit. Service was OK! The staff were friendly, however we did have an issue on Saturday where the light bulb blew in the main bathroom. We reported it to the desk & were told someone would be along but when we left this morning it was still out. Showering in the dark can be tricky! We did report this three times but for some reason it wasn’t resolved. (really sorry, Stuart. Ian) We did have a nice experience at the Towers, & I would not hesitate to recommend them to friends or family. The apartment itself was lovely & warm, living area comfortable for us & TV & DVDs provided came in useful. Spa was great, as you may remember we really wanted an apartment with a bath, as we all enjoy a soak after a hard days skiing. Therefore the spa replaced this. Our previous stays have been at the Lion & you outclass them! Jacuzzi – warm (except for last day) great for a warming soak. 2 Saunas – hot one was superb. Cooler one felt a little too cool (would normally expect 70 degrees but was nearer 60) Steam room – no complaints. Plunge pool - well yes! Swimming pool - no complaints. Spa itself I visited twice, once for a leg massage & the next time for a full body. Masseuse was good, nice & friendly & prices were reasonable. Another of our party also had a full body massage & commented how good it was. The apartment was not quite set up as expected, when we arrived. As mentioned previously, & the reason we eventually chose 1155, was that we wanted 5 beds as there were 5 men who didn’t really want to share a bed together. The second bedroom was set up with 2 beds but the 3rd (sofa bed) was not. We made do that day and slept both ends of the living room sofa. However when we went to set it up for the next day we discovered it was broken, the plastic hinges had snapped & so the bed could not be used. We reported straight away & a Z bed was provided for the remainder of the stay. Not sure if this is why it was not set up initially? The only other things to mention are, we did ask for 2 sets of keys as with any groups you will always get one or two wanting to stay out longer, you said you had mentioned this however when I asked I was told there was only one set of keys available. Frustrating! And lastly the walkway from the main road to the apartment should be maintained better. On the flat it wasn’t too bad but on the slope down it was treacherous, would of expected that to be cleared & kept safe. A couple of groans but overall a great stay, a great week made better by some fresh snow. Thanks for your help & hopefully we’ll be using you again soon. Regards Stuart, Portsmouth UK

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Bansko Royal Towers Ski Tournaments Secured in Bansko for February 2015 expected to increase Tourism mainly from Turkey, Greece, Romainia http://t.co/2zopUC8jgk
Thursday, 20 November 2014 21:31